iPhone again takes top spot in J.D. Power satisfaction survey

For the seventh consecutive time, Apple has ranked highest among smartphone manufacturers in customer satisfaction, according to J.D. Power and Associates. The Cupertino-based company achieved a rating of 839 out of 1,000 possible points; the iPhone’s ease of use, features, physical design and battery life propelled the handset to the top spot. HTC, again, followed Apple with a score of 798, with Samsung (769) and Motorola (758) falling in the No.3 and No.4 spots, respectively. According to the survey, smartphone users who were more satisfied with the battery performance of their device were more likely to repurchase the same brand compared to owners who were less satisfied. “Both carriers and manufacturers recognize the fact that battery life needs to be

Source: http://www.bgr.com/2012/03/16/iphone-again-takes-top-spot-in-j-d-power-satisfaction-survey/

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